Refund Policy
Thank you for choosing ReflectValleyQuick for your meals. We strive to deliver delicious pizza and a satisfying dining experience. If you are not completely happy with your order, this Refund Policy describes how we handle refunds, replacements, and credits. By placing an order with ReflectValleyQuick at reflectvalleyquick.xyz, you agree to this policy and its terms. Last updated: 2025-10-13.
Eligibility
Refunds and replacements apply only to orders placed directly with ReflectValleyQuick through our official channels. To be eligible for a refund, you must contact us within 7 days of receiving your order and provide clear evidence of the issue, such as incorrect items, missing sides, or items that were cold, undercooked, or spoiled. We reserve the right to request photos or a short description to assess the situation. Refunds are not guaranteed for delays caused by external factors such as courier restrictions, weather, or incorrect delivery details provided by the customer.
Eligible Scenarios
- Wrong items delivered or completely missing items listed on the order.
- Pizza or sides delivered cold, soggy, or substantially not as described.
- Quality issues attributable to preparation or handling at our location.
- Allergen-related mix-ups or items accidentally served that pose a risk to the customer.
Ineligible Scenarios
Refunds will not be granted for minor texture changes, changes of mind, late pickup, or dietary preferences that were not clearly communicated prior to ordering. We also do not offer refunds for beverages or meals consumed in part, unless the issue clearly falls under the eligible scenarios above.
Refund Options
When a refund is approved, you may choose one of the following options: a) a full or partial monetary refund to the original payment method, or b) a credit toward a future order at reflectvalleyquick.xyz that can be used within 90 days. If a replacement item is preferred, we may offer a similar item of equal value or a newly prepared pizza with a gesture of goodwill. Refunds issued to the original payment method typically post within 5–10 business days, depending on your bank or processor.
Processing Time
Once approved, refunds to the original payment method generally appear on your statement within 5–10 business days. Credits to your ReflectValleyQuick account are available immediately after approval and remain valid for 90 days. We will notify you by email at the address associated with your order when a refund or credit has been initiated.
Damaged or Incorrect Items
For damaged or incorrect items, please preserve the packaging and all contents and contact us within 7 days of delivery. Include your order number, a brief description, and photos if possible. We may offer a replacement or a refund for the affected portion. In most cases, we will provide replacement items at no additional cost, particularly when the error is on our side.
Delivery and Contact
To request a refund or discuss a replacement, contact our support team via +44 20 7946 0857 or through the official website at reflectvalleyquick.xyz. Our team will review your request and respond within 1–3 business days. If you are reachable by email confirmation, please include your order number and delivery address to expedite the process. We appreciate your patience while we resolve issues in a fair and timely manner.
Non-Alcoholic Beverages and Substitutions
In this policy, we strive to avoid confusion with beverages. For any drink items, including non-alcoholic beverages, substitutions such as juice or lemonade are offered as part of your order. If a beverage leads to an issue, the same eligibility and processing standards apply as described above for all food items. Our goal is to ensure you enjoy a satisfying meal and, if necessary, an amicable remedy.
General Conditions
Refunds and credits are issued at our discretion and to the extent permitted by applicable law. We reserve the right to modify this policy at any time. If changes affect existing orders, we will communicate the update and its effective date. This policy is applicable to orders placed through reflectvalleyquick.xyz and associated channels. For questions about regional variations, please contact +44 20 7946 0857 for assistance. Our aim is to provide transparent, fair, and prompt resolutions to all eligible concerns.
ReflectValleyQuick • London, W1F 7EB, United Kingdom • 45 Marlborough Street • Phone: +44 20 7946 0857 • Website: reflectvalleyquick.xyz