Welcome to ReflectValleyQuick's online platform. By accessing or using reflectvalleyquick.xyz (the “Site”), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Site or place any orders. This document applies to customers located in United Kingdom and governs all use of the Site, including ordering, payment, delivery, and associated services. For clarity, our physical address is 45 Marlborough Street, London, W1F 7EB.
Acceptance of Terms
By creating an account, placing an order, or viewing content on the Site, you consent to these Terms & Conditions, our Privacy Policy, and any additional policies that we may publish from time to time. We reserve the right to modify or update the Terms without prior notice. Continued use after changes constitutes acceptance of the updated terms.
Changes to the Site and Terms
We may modify menu items, pricing, delivery zones, and service features at any time. If material changes are made, we will notify you via the Site or the contact details associated with your account. You are responsible for reviewing the Terms periodically and ensuring continued compliance. If you disagree with updates, you should cease use of the Site and delete your account.
Intellectual Property
All content on the Site, including logos, images, text, and software, is owned by or licensed to ReflectValleyQuick and is protected by applicable intellectual property laws. You may view and print content for personal, non-commercial use, provided you do not remove any copyright notices or trademarks. You may not republish, reproduce, redistribute, or create derivative works without our express written consent.
User Accounts and Access
To place orders, you may be required to create an account with accurate information. You are responsible for safeguarding your login credentials and for all activities conducted under your account. If you suspect unauthorized use, you must notify us immediately. We may suspend or terminate accounts that violate these Terms or create risk to ReflectValleyQuick or other users.
Ordering, Delivery, and Availability
All orders are subject to availability and acceptance by ReflectValleyQuick. We strive to deliver accurate and timely orders; however, delivery times are estimates and may be affected by traffic, weather, and restaurant workload. Delivery is available to eligible addresses in United Kingdom; exact zones are specified on the Site. You must provide a valid contact number, and we may contact you by phone or SMS to confirm delivery details. If an item is unavailable, we will offer a reasonable substitute or a refund according to our policy.
Pricing, Payments, and Taxes
Prices displayed on the Site are in £ and include applicable taxes where required by law, unless stated otherwise. We accept payments through authorized methods disclosed during checkout. You authorize us to charge the total amount for your order, including delivery charges or service fees, if applicable. All payments are subject to verification and security checks. In case of payment failures or chargebacks, we may cancel the order and suspend the account until resolved.
Refunds, Cancellations, and Returns
Orders may be canceled prior to preparation or dispatch, subject to our current policy. We strive to ensure satisfaction with every order, but products are perishable and once delivered, refunds are limited to specific cases such as missing or incorrect items. If you have concerns about your order, contact +44 20 7946 0857 for assistance. We may require photos or other evidence to process a claim. Returns are not accepted for food items once delivered, except where required by law or our policy.
Allergies and Food Safety
We provide allergen information for menu items and encourage customers to review it before ordering. If you have dietary restrictions, please inform us at the time of order. We will attempt to accommodate where feasible, but we cannot guarantee absence of cross-contamination in a kitchen with shared equipment.
Privacy and Data Protection
We collect and process personal information to fulfill orders, communicate with you, and improve our services. Our Privacy Policy explains how we handle data, cookies, and your rights. By using the Site, you consent to the collection and use of your information as described therein. We implement reasonable security measures to protect data.
Limitation of Liability
To the maximum extent permitted by law, ReflectValleyQuick and its affiliates are not liable for indirect, incidental, special, or consequential damages arising from use of the Site, ordering, or delivery. Our total liability for any claim related to a single order is limited to the amount paid for that order. This limitation does not apply to liability for death or personal injury caused by our negligence or as required by applicable law.
Indemnification
You agree to defend, indemnify, and hold harmless ReflectValleyQuick, its officers, employees, and affiliates from any claims, losses, damages, or expenses arising from your use of the Site, violation of these Terms, or infringement of third-party rights.
Governing Law and Dispute Resolution
These Terms are governed by the laws of United Kingdom, without regard to conflict of law principles. Any disputes shall be resolved through amicable negotiations. If unresolved, disputes may be submitted to courts with proper jurisdiction in London unless otherwise required by local law. Nothing in these Terms restricts your statutory rights.
Termination
We may suspend or terminate access to the Site or your account for violations of these Terms, unsafe conduct, or non-payment. Termination does not affect accrued rights or obligations that arose before termination.
General Provisions
If any provision is deemed unenforceable, the remaining provisions shall remain in full force. Our failure to exercise any right under these Terms does not constitute a waiver. You may not assign your rights or obligations without our prior written consent. All notices shall be sent to reflectvalleyquick.xyz or the contact details provided during registration.
Contact Information
For any questions about these Terms, please contact us at +44 20 7946 0857. By continuing to use reflectvalleyquick.xyz, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. Last updated: [Date].